{"id":5306,"date":"2019-06-21T08:51:00","date_gmt":"2019-06-21T08:51:00","guid":{"rendered":"https:\/\/www.tru-tension.co.uk\/?page_id=5306"},"modified":"2019-06-28T11:47:31","modified_gmt":"2019-06-28T11:47:31","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.tru-tension.co.uk\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/h1>\n

Delivery Policy<\/strong><\/p>\n

All items are shipped via Royal Mail 2nd Class, delivery is expected within 2-5 working days for all UK mainland orders. International deliveries are due within 5 working days although they can take up to 8 in some instances.<\/p>\n

Refund\/ Cancellation Policy<\/strong><\/p>\n

Orders may only be cancelled within 24 hours of the order being placed. Refunds are dealt with on an order by order basis and are subject to Tru-Tension receiving the returned item within 14 working days of the order being placed. Post return checks are also conducted to check for damage or misuse.<\/p>\n

The Website<\/strong><\/p>\n

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.<\/p>\n

Use of Cookies<\/strong><\/p>\n

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer \/ device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user\u2019s computer \/ device.<\/p>\n

Cookies are small files saved to the user\u2019s computers hard drive that track, save and store information about the user\u2019s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
\nUsers are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.<\/p>\n

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google\u2019s privacy policy here for further information [ http:\/\/www.google.com\/privacy.html ].<\/p>\n

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.<\/p>\n

Contact & Communication<\/strong><\/p>\n

Users contacting this website and\/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.<\/p>\n

This website and its owners use any information submitted to provide you with further information about the products \/ services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.<\/p>\n

Email Newsletter<\/strong><\/p>\n

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.<\/p>\n

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies \/ people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website\u2019s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.<\/p>\n

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
\nThis information is used to refine future email campaigns and supply the user with more relevant content based around their activity.<\/p>\n

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.<\/p>\n

External Links<\/strong><\/p>\n

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.<\/p>\n

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.<\/p>\n

Social Media Platforms<\/strong><\/p>\n

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.<\/p>\n

Users are advised to use social media platforms wisely and communicate \/ engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.<\/p>\n

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
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Privacy Policy<\/h1>\n

Introduction<\/strong><\/p>\n

Welcome to the Tru-Tension privacy notice.<\/p>\n

Tru-Tension respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you interact with us and tell you about your privacy rights and how the law protects you.<\/p>\n

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  1. <\/a>Important information and who we are<\/strong><\/li>\n<\/ol>\n

    Purpose of this privacy notice<\/strong><\/p>\n

    This privacy notice aims to give you information on how Tru-Tension collects and processes your personal data when you interact with us, including any data you may provide to us.<\/p>\n

    Our website is not intended for children and we do not knowingly collect data relating to children.<\/p>\n

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.<\/p>\n

    Controller<\/strong><\/p>\n

    Tru-Tension is the controller and responsible for your personal data (also referred to as \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in this privacy notice).<\/p>\n

    We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.<\/p>\n

    Contact details<\/strong><\/p>\n

    Our full details are:<\/p>\n

    Full name of legal entity: Tru-Tension Ltd, a company registered in the United Kingdom under company number 03281481 and with our registered office at Ground Floor, 85 Frampton Street, NW8 8NQ.<\/p>\n

    Email address: info@tru-tension.com<\/a><\/p>\n

    Postal address: Burnt House Farm, Chelvey Road, Backwell, Bristol, BS48 4AE<\/p>\n

    You have the right to make a complaint at any time to the Information Commissioner\u2019s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.<\/p>\n

    Your duty to inform us of changes<\/strong><\/p>\n

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.<\/p>\n

    Third-party links<\/strong><\/p>\n

    Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.<\/p>\n

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    1. <\/a>The data we collect about you<\/strong><\/li>\n<\/ol>\n

      Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).<\/p>\n

      We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:<\/p>\n