Delivery Information
Standard Delivery: (Usually 4-6 days, delivery time may vary during peak periods.)
Tru-Tension uses Evri 48hr for standard UK delivery. This is normally a 3-5 day delivery service which is a tracked service but not delivery times are not guaranteed.
We will email your tracking details to the email address provided at checkout. This will take place once the order has been assigned a shipping label and is ready for despatch.
Next Day Delivery (From Despatch): (Usually 1-3 Working Days)
Once your order has been processed by our team, your parcel will be placed on a next-day shipping service. Your order will be processed at a higher priority than Standard Delivery orders, but we do not guarantee same day despatch. It can take 1-2 days for our team to process your item once we receive your order. Processing times over weekends and peak times can be longer. This service does not guarantee same-day shipping or priority service.
We will email your tracking details to the email address provided at checkout. This will take place once the order has been assigned a shipping label and is ready for despatch.
Priority Next-Day Delivery (Next day if placed before 11am)
Orders made on this service before 11am Monday-Friday will be dispatched the same day. Orders made after this cut-off may be dispatched the next day.
The priority service guarantees priority dispatch. Once dispatch has occurred within the appropriate time frame shipping costs are non-refundable unless a delay is due to a Tru-Tension error.
We will email your tracking details to the email address provided at checkout. This will take place once the order has been assigned a shipping label and is ready for despatch.
Courier Services
We use a combination of Evri, DPD, Royal Mail and FedEx as our delivery partners. We reserve the right to upgrade some parcel deliveries to alternative courier delivery at no extra charge depending on the size and weight of the parcel, and delivery postcode, you will receive information as to what courier service your parcel has been placed on, along with your tracking details, in your shipping confirmation email.
Cut Off Times
Our cut-off time for picking and dispatching priority orders is 11am Monday to Friday. Any orders placed after this time may not get dispatched the same day. Orders Placed on weekends or Bank Holidays will be processed the next working day.
Priority Dispatch Times
At busy times we cannot always pick, pack and dispatch all received orders on the same day, so our Next Day (From Despatch) and Priority Next Day Delivery orders will take priority over Standard Delivery orders for picking and packing in our warehouse. Our usual peak times are Monday and Tuesday and after any public holidays.
Weekend orders
Our offices and warehouses are closed over the weekend and therefore orders placed on Saturday or Sunday will be processed from the next working day.
Stocked Items
Whilst we endeavor to stock as many items as we can, it is impossible to have every single item and part available. If an item is listed as out of stock or on backorder we cannot ship this item until the new stock comes in. If there are any problems with deliveries, we will inform you as soon as possible.
Ordering from outside the UK
Please see our dedicated international websites for orders to countries outside the UK.
- USA
- Canada
- Australia
- New Zealand
- France
- Spain
- Italy
- Germany
- Netherlands